Responsible Gaming at tbajee — Play Smart, Stay in Control

At tbajee, we believe that gambling should be an entertaining leisure activity — not a source of financial stress, anxiety, or harm. We are fully committed to responsible gaming as a core operational principle, not simply a compliance checkbox. Every feature we build, every promotion we run, and every support interaction we handle is shaped by this commitment.

Responsible gaming at tbajee means providing players with the tools, information, and support they need to make informed decisions about their gambling activity. It means detecting patterns of problem gambling early and acting on them. It means enforcing our 21+ age policy without exception. And it means making it easy — not difficult — for a player to take a break, set a limit, or exit the platform entirely if they feel it is in their best interest.

We ask every player at tbajee to approach gaming honestly. Set a budget before you start, treat losses as the cost of entertainment rather than money to be recovered, and use our tools proactively rather than only when problems arise. Gambling is most enjoyable when it remains a choice made freely, with full awareness of its risks.

tbajee takes underage gambling prevention seriously. As part of our Know Your Customer (KYC) process, all players are required to submit valid government-issued identification confirming that they are 21 years of age or older before their account is fully activated. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence.

If at any point we have reasonable grounds to suspect that a player is under the age of 21, we will suspend the account immediately pending age verification. Any deposits made by a player who is subsequently confirmed to be underage will be returned to the payment source, and the account will be permanently closed.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing tbajee, please contact us immediately at [email protected]. We also recommend using parental control tools available on most devices and mobile operating systems to restrict access to gambling websites. Popular parental control solutions available in Bangladesh include Google Family Link and built-in screen-time management features on Android and iOS devices.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. tbajee encourages every player to regularly reflect on their gambling habits. The following warning signs may indicate that gambling is moving from entertainment into something more harmful.

tbajee does not rely solely on players to self-identify problems. Our platform operates a proactive monitoring system that analyses account activity for indicators of potentially harmful gambling behaviour. When our systems detect patterns of concern — such as extended sessions, rapid increases in deposit frequency, or repeated late-night activity — a member of our responsible gaming team may reach out proactively to check in and remind the player of the tools available.

These checks are handled with sensitivity and discretion. Our team does not assume a player has a problem — rather, they provide information and open a door. Players are never penalised for these welfare check-ins. The goal is to ensure that every tbajee player in Bangladesh has access to the support they need, when they need it.

We also perform regular account reviews as part of our KYC and anti-money laundering processes. Where an account review reveals that a player's gambling activity appears disproportionate to their apparent means, we may request additional information before allowing further play. This is not intended to be intrusive — it is a player protection measure that benefits the entire tbajee community.

If you feel that gambling is becoming a problem for you, or if you simply want to talk through your options, the tbajee support team is available to help. There is no judgement and no pressure. You can request a time-out, self-exclusion, or a limit adjustment simply by getting in touch — we will process your request promptly and with full confidentiality.