tbajee Frequently Asked Questions

tbajee requires a valid government-issued photo ID to complete KYC verification. Accepted documents are your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to submit a recent proof of address such as a utility bill or bank statement. Upload clear, unobstructed scans or photos through your account settings — blurry or cropped images will be rejected and delay your verification.

Most tbajee accounts are verified within 24 hours of submitting complete, legible documents. During peak periods — such as around BPL matches or Eid — verification may take up to 48 hours. If your documents have been pending for more than 48 hours without a response, contact [email protected] with your username and the team will prioritise your review.

You can reset your tbajee password directly from the login screen by selecting "Forgot Password" and entering the mobile number linked to your account. An OTP will be sent to that number, allowing you to set a new password. If your registered number is no longer accessible, contact the tbajee support team via Telegram at @tbajee_support for manual identity-verified account recovery.

No — tbajee strictly permits one account per player. Creating multiple accounts with the same identity, mobile number, or payment method violates our Terms & Conditions and may result in all associated accounts being permanently suspended and any winnings forfeited. If you believe a duplicate account was created in error, contact support immediately to resolve the matter before it affects your primary account.

To permanently close your tbajee account, submit a written closure request to [email protected] from the email address or mobile number associated with your account. Before closure is processed, any remaining account balance will be withdrawn to your registered payment method. Please note that account data is retained for a minimum of five years after closure in line with our Privacy Policy and regulatory obligations.

bKash deposits on tbajee are credited to your account instantly in the vast majority of cases — typically within 30 seconds of completing the transaction on the bKash app. If a deposit has not appeared after five minutes, check that the transaction was marked as successful in your bKash statement and contact tbajee support with the transaction reference number. Do not initiate a second deposit before confirming the first one has failed.

The minimum deposit on tbajee is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum is ৳500. These minimums apply per transaction, not per day. There is no cap on the number of deposits you can make in a single day, provided each one meets the minimum threshold.

The minimum withdrawal on tbajee is ৳500 for all mobile wallet methods — bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals have a minimum of ৳1,000. Withdrawal requests below the applicable minimum will be declined automatically by the system. Your account must be fully KYC-verified before any withdrawal can be processed, regardless of the amount.

Most tbajee withdrawal requests are processed within 1 to 3 hours during standard business hours (9:00 AM to 11:00 PM BST, UTC+6). Withdrawals submitted outside these hours are queued and processed the following morning. Bank transfer withdrawals may take an additional 1 to 2 banking days to reflect in your account depending on your bank's processing schedule. Nagad withdrawals are generally the fastest, often arriving in under 30 minutes.

tbajee does not charge platform fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside tbajee's control. We recommend checking your mobile wallet's current fee schedule before initiating a large transfer. If you believe a deduction has occurred on the tbajee side, contact our support team with your transaction ID for investigation.

No — tbajee requires that withdrawals are made to the same payment method used for your most recent deposit, as an anti-fraud and anti-money-laundering measure. If you need to update your registered payment number — for example, because you have changed your bKash number — you must contact support and complete a payment method update verification before the new number can be used for withdrawals.

tbajee offers a wide range of games including cricket betting (BPL, IPL, T20 World Cup, and international fixtures), live dealer casino games such as Baccarat and Roulette powered by Evolution Gaming and Ezugi, video slots from Pragmatic Play and NetEnt, crash games including Aviator by Spribe, and card games such as Deuces Wild and Mine. New titles are added regularly — check the tbajee Casino page for the current full library.

When betting on BPL (Bangladesh Premier League) matches on tbajee, bets are settled based on the official match result as confirmed by the relevant cricket authority. In the event of a match being abandoned due to weather or other circumstances, bets are typically voided and stakes returned unless at least one full innings has been completed, in which case the Duckworth-Lewis-Stern (DLS) method result is used. Live betting markets close when the last ball of each over is bowled.

All slot games on tbajee use certified Random Number Generator (RNG) technology, meaning every spin outcome is entirely independent and unpredictable. The games are developed by reputable providers including Pragmatic Play, NetEnt, and Microgaming, who publish their RTP (Return to Player) percentages for each title. tbajee does not modify game logic in any way — the results you see are generated directly by the provider's certified RNG engine.

Yes — tbajee is built mobile-first and the full game library is accessible via any modern smartphone browser, including Chrome and Samsung Internet on Android devices, and Safari on iPhone. No app download is required. The site adapts to your screen size automatically. For the best live casino experience over mobile, a stable Wi-Fi connection or 4G/5G network is recommended to avoid stream interruptions during live dealer sessions.

RTP (Return to Player) varies by slot title and provider, but most games on tbajee carry an RTP between 94% and 97%. This means that, on average over millions of spins, the game returns ৳94 to ৳97 for every ৳100 wagered. RTP is a long-run statistical average, not a guarantee for any individual session. You can find the RTP for each game in its information or paytable screen within the game itself.

tbajee offers a welcome bonus to all newly registered and verified players in Bangladesh on their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the promotions section of the tbajee Casino page and are subject to change. All welcome bonuses come with wagering requirements that must be met before bonus-derived winnings can be withdrawn — always read the specific bonus terms before claiming.

A wagering requirement (also called a rollover or playthrough requirement) is the total amount you must bet before bonus funds or bonus-derived winnings become eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before you can cash out. Different game types on tbajee may contribute differently — slots typically contribute 100%, while live casino games may contribute less.

Yes — in addition to the welcome bonus, tbajee runs regular promotions including reload bonuses on subsequent deposits, free spin packages on selected slot titles, and seasonal offers tied to events such as the IPL, BPL, T20 World Cup, and Bangladesh's national holidays including Eid and Pohela Boishakh. Check the promotions section on the tbajee Casino page regularly, as new offers are added throughout the year.

tbajee rewards consistent players through a tiered loyalty programme. As you accumulate gameplay points through real-money wagers, you progress through levels that unlock benefits such as faster withdrawal processing, higher deposit bonus percentages, dedicated account support, and exclusive tournament invitations. Full details of the current loyalty tier structure and point-earning rates are available in the promotions area of the tbajee Casino page.

Bonuses at tbajee can be cancelled for several reasons: attempting a withdrawal before completing the wagering requirement, using a payment method that is excluded from bonus eligibility, breaching the one-account-per-player rule, or if suspicious wagering patterns are detected (such as low-risk hedging bets designed to clear a rollover without genuine gameplay risk). If you believe your bonus was cancelled in error, contact support within 48 hours with your account details.

tbajee is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your personal information and payment details are never shared with third parties without your consent. The platform is built on proven, industry-standard security infrastructure, and all payment processing goes through verified gateway partners including bKash, Nagad, Rocket, and Upay. We recommend always accessing tbajee through the official URL tbajee.bar to avoid phishing sites.

The minimum age to register and play on tbajee is 21 years old — no exceptions. This policy applies to all players in Bangladesh regardless of local custom. Age verification is conducted as part of the KYC process, and any account found to belong to a player under 21 will be immediately and permanently closed with deposits returned to the payment source. If you are a parent or guardian concerned about underage access, contact [email protected] immediately.

To self-exclude from tbajee, contact our support team via email at [email protected] or Telegram at @tbajee_support and request self-exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Self-exclusion takes effect within one business day and cannot be reversed before the chosen period ends. During self-exclusion, your account is fully suspended and all marketing communications from tbajee are stopped immediately.

Yes — tbajee provides deposit limit controls directly within your account settings. You can set a daily, weekly, or monthly deposit ceiling. Limits take effect immediately when set. If you wish to lower your limit, the change is instant. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this delay is a deliberate player protection measure and cannot be waived. Visit our Responsible Gaming page for the full details.

If you feel that gambling is no longer a form of entertainment and is affecting your finances, relationships, or mental wellbeing, act early — reach out to tbajee support to activate a time-out or self-exclusion immediately. You can also use the deposit and loss limit tools in your account settings right now without contacting support. Speaking to someone you trust or a professional counsellor is always a valid step. tbajee's Responsible Gaming page provides additional guidance and support signposting.